Refund Policy

Launch note: this is a product-ready policy draft, not legal advice. Qualified counsel should review it for every country where PixelStory accepts payment. Mandatory consumer rights always take priority.

1.First subscription purchase

You may request a refund for your first paid PixelStory subscription within 14 calendar days of purchase. If the account has been used heavily, exported substantial work, redeemed contribution credit, or otherwise received material value, we may deny the request where the law allows.

2.Subscription renewals

Renewals are normally non-refundable. Contact us within 7 calendar days of an accidental renewal and we will review the request, especially when the paid features have not been materially used since renewal. Canceling stops the next renewal but does not automatically refund the current billing period.

3.Billing errors

Duplicate charges, incorrect amounts, or charges caused by a confirmed billing error will be corrected or refunded after verification. Please include the account email, charge date, and invoice or receipt identifier—never send a full card number.

4.Partial periods and plan changes

Except where required by law or explicitly shown during checkout, unused time is not prorated or converted to cash. Stripe may apply credits or adjustments when a plan changes; the checkout or billing portal will show the applicable amount before confirmation.

5.Contribution rewards

Community contribution points have no cash value. Membership credits are applied automatically at an eligible new PixelStory subscription checkout, cannot be transferred or redeemed for cash, and may be reversed if an approved contribution is later removed for rights violations, fraud, or abuse.

6.Marketplace purchases

The creator Marketplace is not yet processing public purchases. A separate digital-asset refund policy will be displayed before Marketplace payments are enabled.

7.How to request a refund

Submit a request through Feedback using the Billing category. Include the account email, purchase date, reason, and Stripe invoice or receipt identifier. We aim to review complete requests within 5 business days; your bank may take additional time to post an approved refund.

8.Statutory rights

Nothing in this policy limits cancellation, cooling-off, refund, or other consumer rights that cannot legally be waived in your location.